We stand behind the quality of our work. If you are not completely satisfied with your website, you may request a full refund within 30 days of delivery, subject to the conditions outlined below.

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@launchinhours.com with the subject line "Refund Request"
2. Include Details: Provide your order number, reason for refund request, and any relevant documentation
3. Review Period: We will review your request within 2-3 business days
4. Return of Materials: If approved, you must delete or return all source code and materials provided
5. Processing: Refunds will be processed to your original payment method within 5-7 business days

In certain circumstances, we may offer partial refunds:

• If work has already begun but you cancel before completion (refund amount minus work completed)
• If minor issues exist that can be resolved but you prefer a partial refund
• If you request removal of specific features from your package

Partial refund amounts will be determined on a case-by-case basis and communicated to you before processing.

Once your refund is approved:

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Funds appear in your account within 3-10 business days (depending on your bank/credit card company)
• You will receive email confirmation when the refund is processed

Upon approval of your refund request, you must:

• Delete all source code files from your possession
• Remove the website from any hosting platforms
• Confirm in writing that all materials have been deleted
• Not use any code, designs, or assets from the project in the future

Failure to return or delete source code may result in legal action and delay of refund processing.

If your refund request is denied and you believe it was made in error, you may:

• Request a detailed explanation of the denial
• Provide additional documentation or evidence
• Appeal the decision by contacting us at info@launchinhours.com
• We will review appeals within 5 business days

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can be time-consuming and may result in additional fees. We are committed to resolving any issues amicably and will work with you to find a satisfactory solution.

If you initiate a chargeback without first contacting us, we reserve the right to dispute the chargeback and may refuse future service.